REFUND POLICY

Refund & Returns Policy

Effective Date: 02/01/2026

LOME is a collaborative brand operated by I Like It Here Club and The Woodbury Home. By placing an order through our website, you agree to the terms outlined in this Refund & Returns Policy.

Quality Assurance

All LOME products are thoroughly inspected and quality-checked prior to shipment. We take great care to ensure each item meets our standards before it leaves our studio.

Because of this, returns are accepted only under the conditions outlined below.

Return Eligibility

We accept returns within 14 days of delivery, provided that all of the following conditions are met:

  • The item is unused

  • The item has not been installed

  • The item is returned in original condition and original packaging

  • The item shows no signs of wear, damage, or alteration

  • The return request is approved by LOME

Returns that do not meet these criteria will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Installed or used items

  • Custom, made-to-order, or personalized items

  • Pre-order items

  • Sale or discounted items

  • Items returned outside of the 14-day return window

  • Items damaged due to improper installation, handling, or care

How to Request a Return

To initiate a return, please contact us within 14 days of delivery at feelslikelome@gmail.com with:

  • Your order number

  • The item(s) you wish to return

  • A brief explanation for the return

  • Photos of the item(s) in original condition, if requested

Return requests are subject to approval at LOME’s sole discretion. Approval does not guarantee a refund.

Return Shipping

  • Customers are responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping method, as LOME is not responsible for items lost or damaged during return transit

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

  • Refunds will be issued to the original payment method minus original shipping costs

  • Refund processing times may vary depending on your payment provider

LOME reserves the right to issue store credit instead of a refund if deemed appropriate.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery at [insert support email] with:

  • Your order number

  • Clear photos of the item and packaging

Approved damage claims may be resolved with a replacement, refund, or store credit at LOME’s discretion.

Important Notes on Product Variation

Due to the nature of small-batch and handcrafted production, slight variations in finish, tone, texture, or patina are not considered defects and do not qualify for returns or refunds.

Please review all product descriptions, dimensions, and finish details carefully prior to purchase.

Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting LOME may result in the denial of the dispute and restriction from future purchases.

We are always happy to help resolve issues directly.

Limitation of Liability

LOME, I Like It Here Club, and The Woodbury Home are not liable for any indirect, incidental, or consequential damages arising from the purchase, use, or return of our products.

Our total liability shall not exceed the purchase price of the item(s) in question.

Policy Updates

LOME reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting to the website.

Contact Information

For questions regarding returns or refunds, please contact:

Email: feelslikelome@gmail.com